F A Q

FREQUENTLY ASKED QUESTIONS

How do I place my order so you know what I want on my shells?

There is a couple ways of doing this, once you have all your items in your shopping cart, proceed to checkout. You will be asked to fill out your credit card information. After you finish, continue to pay for your shells, you will be brought to a conformation page. On this page there is an area that says "Note To Seller" In that area you can list everything you are paying for. The other way to let us know what you want on the shells that you purchased is to simply send a separate email to sales@nameonashell.com and explain what you want on your shells that way. We will match your order up with your payment and make your shells for you. We request that all our wholesalers use the second option and send a separate email after their payment.

How long doe it take to ship?

We ship all the retail sales every Wednesday. For Example: If you purchase your shells on a Monday, your shells will be made on Tuesday and shipped out Wednesday. But if you purchase your shells on a Tuesday, they will be made on Wednesday and shipped out the following Wednesday. Monday is the cut off day to get your order in if you want your shells shipped out the same week. We ask all our retail customers to please wait up to two weeks for delivery before you start inquiring about your shells.

We ship all wholesale orders 1 or 2 days after the shells are made and they go out using USPS 2 day Priority Mail. So if you placed your order on a Tuesday, your shells will be made Wednesday and shipped out Thursday or Friday of the same week with the 2 day USPS Priority Mail Service. You should always receive your order in less than 1 week of your purchase date.

How do I get to be a Five Star Rep to get the lower price?

Every Rep will receive .25 cents off every shell they purchase if they gain a new Rep for our company. If you refer a person to us and they purchase a Starter Kit and order from us regularly (at least twice a month), you will go from a One Star Rep to a Two Star Rep. If you do it again you will become a Three Star Rep. Then two more times will get you to the Five Star Rep status. If you have 4 or more referrals under your belt and each of them purchase from us regularly, you will remain a Five Star Rep. If one of your referrals stops doing business with us, you will drop one star. The way to keep the five star status is to bank referrals. If you have 6 referrals buying from us regularly and two stop doing business with us, you still remain a Five Star Rep because you still have four referrals in good standing. We figure if you are helping us grow our business we also want to help you with yours.

What is the minimum order requirement for wholesale reps?

The first time minimum order requirement is 250 shells. Once you purchase 250 shells you become a One Star Rep. You then can make all your orders from the One Star Rep add to cart button. Each minimum order requirement after the first is 50 shells. All Star Reps must have a minimum order of 50 shells to use their Star shopping cart. Otherwise they must use the "Under 50" add to cart button. If you want to place an order that is less than 50 shells, you must use the "Less Than 50" add to cart button. Plain shells CAN NOT be counted as part of your minimum 50 shell order. Please be sure to always add your shipping charges after you add your shells to your cart and if you order plain shells, they too must be added into your shipping totals.

All answers are true to the best of our knowledge.

Please call Myles with any other questions

727-688-3999

Special orders:

Addisyn (h)Brenda
Just Married
2-2-02

Pat
(d)

Shelita

Lynn
(p)

Bob

Bob
(h)
Lynn

Corin

Jessica

Jordyn

Regular:

Kemberly
Joe
Mark
Key West
Karin
Chad
Cassie
Denise
Olivia
Kristen
Taylor
Brittany
Sandra
Isabelle
Fiona
Katherine
Ava
Vicki
Jackson
Sandy
Mary
Chris
Emily
Melissa
Jason
Aidan
Connor
Jordyn
Michael
Justin
Darcy
Lillian
Natasha
April
Kira
Monica
Tiffany
Allison
Kara
Alyssa
Lea
Carissa
John
Laura
Juanitta

As a sales Rep, how should I place my orders and in what format?

Placing your order is as easy as typing out each name that you want in an email. Starting with your special orders, then with the regular stock. Remember that the way you type it is the way we are going to make it. If you type:

Jack (h) Mary

We will make you a shell with Jack on the left side, a heart in the middle, and Mary on the right side.

But if you type the same order like this:

Jack

(h)

Mary

We will make you a shell with Jack on the top, a heart in the middle, and Mary on the bottom.

In the samples above, the first line is your cost. Everything else is an Add-On. Jack (h) Mary is all on one line but the heart is an Add-On and you will have to pay for one Add-On for this sample. The second sample is a bit different. Jack is the first line, and only the first line is included in your cost. On the second sample the heart AND Mary are both Add-Ons, so you will have to pay for two Add-Ons for the second sample. Anything you add to the basic one line shell is counted as an Add-On. The same goes for the palm trees, dolphins, second, third, fourth, and fifth lines, etc.

Here is a sample of the how our sales Reps email their orders to us after they have made their payment:

<----- a space is put between the special orders to let us know how to distinguish each shell

<----- "P" is for palm tree, "D" is for dolphin, "H" is for heart, etc.

I Left My Shell In Key West

How Do I Place My Order

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